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RETURNS & REFUNDS

Returns & Refunds FAQs

Can you give me some information on your returns policy?

If you have any issues with your order please contact our Customer Care team via support@mocu.com.au or call us on 1300 11 MOCU (1300 11 6638) with your order number and we will be pleased to help you.

Can I return my items to MoCU from Australia?

If you would like to return a faulty or incorrect item, please contact our Customer Care team. Via support@mocu.com.au or call us on 1300 11 MOCU (1300 11 6628) with your order number and we will be pleased to help you with your order.

Do you offer refunds?

We are very sorry if you feel there is an issue with your order. Unfortunately we do not issue refunds if you have simply changed your mind. However, if the product is faulty or your order is incorrect please contact our Customer Care team via support@mocu.com.au or call us on 1300 11 MOCU (1300 11 6628) with your order number and we will be pleased to help you with your order.
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